Complaint/Grievance Process

Step 1: If a student has a complaint that is not related to an academic decision or disciplinary decision he/she should present the complaint in writing and signed by the student to their Program Director within five (5) business days of its occurrence. The Program Director will review and investigate the complaint and report any findings and/or corrective actions to be made, back to the student within five (5) business days If a student doesn’t feel comfortable submitting their complaint to their program director, they can start at Step 2.

Step 2: If the student feels that the complaint has not been satisfied in Step 1, or they don’t feel comfortable submitting their complaint to their Program Director, a grievance can be submitted to the Licensed School Director as a representative for the Program Committee, in writing and signed by the student, within five (5) business days of the student receiving the response from their Program Director or from when the incident occurred. A Program Committee meeting will be convened to which the student may or may not be asked to attend, within ten (10) business days from when the student submits the grievance to the Licensed School Director. A grievance presented to the Licensed School Director will be answered in writing within five (5) business days of the date of the Program Committee meeting.